Privacy Policy

This Privacy Policy is adapted to suit Property Oversight (a division of Bolt Projects). It is designed to comply with the Protection of Personal Information Act (POPIA).

Effective Date: 7th January 2026

This Privacy Policy describes how Property Oversight collects, uses, stores, and discloses personal information when you utilise our estate concierge and property management services or visit our digital platforms. We are committed to protecting the privacy of our clients and complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws in South Africa.

Information We Collect

We may collect and process the following personal information about you to facilitate high-touch property oversight:

Contact Information: including your name, email address, telephone number, and the physical address of your estate property.
Account Registration: details, such as usernames and passwords, for our client portal or integrated home management apps.
Payment Information: including bank account details or other payment method details for monthly oversight retainers.
Service-Specific Information: information you provide when contacting us for audits, participating in property surveys, or engaging in promotional activities.
Voluntary Information: comments, reviews, or specific property instructions (e.g., gate codes, medical data for emergency cards) that you voluntarily share with us.
Non-Personal Information: technical details of your interaction with our website, including IP address, browser type, and usage patterns (pages visited and links clicked).

Use of Information

We collect and use your personal information for the following purposes:

To provide and improve our property oversight services, infrastructure audits, and customer support.
To process and fulfil your service orders and monthly retainer payments.
To communicate regarding service updates, critical infrastructure alerts, and premium offers.
To respond to your inquiries, maintenance requests, or security complaints.
To conduct market research and understand trends within the estate management sector.
To personalise your experience and customise the content you see on our digital platforms.
To comply with legal obligations and enforce our terms and conditions.

Disclosure of Information

We may disclose your personal information to:

Third-Party Service Providers: vetted contractors (plumbers, electricians, solar technicians) who assist in maintaining your property or providing other services.
Legal Authorities: law enforcement or regulatory bodies when required to comply with South African laws, regulations, or legal processes.
Authorised Third Parties: other parties specifically designated by you or with your explicit consent.

Note: We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorised access, use, or disclosure. While we strive for maximum protection, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required by law. Once no longer needed, your information will be securely deleted or anonymised.

Your Rights

Under POPIA, you have the right to:

Access, correct, update, or request the deletion of your personal information.
Object to the processing of your data.
Withdraw consent at any time where consent is the legal basis for processing.
Request a copy of the personal information we hold about you.
Lodge a complaint with the Information Regulator of South Africa.

Third-Party Links and Changes

Our digital services may contain links to third-party services (e.g., solar monitoring apps) not operated by us. We are not responsible for their privacy practices and encourage you to review their policies. We may update this policy periodically to reflect changes in our practices, and revised versions will be posted on our website with an updated effective date.